These questions are considered:
What issues would an agency have when trying to offer accessibility to all clients (ADA)?
Would there be an impact of the costs in retrofitting offices and buildings?
As you explore possible issues associated with ADA compliance, please note that ensuring equity to all clients is a major goal. The agency, since it is a public accommodation, should follow steps that are “readily achievable” or “reasonable.” However, the agency should not experience any “undue burden” to accommodate people with disabilities to be their clients.
First, some possible issues might be giving extra assistance to clients with a disability when needed, even during busy periods when other clients are waiting.
Another issue is that clients must allow people with disabilities to …
This posting offers some ideas about how a counseling agency might be impacted by the ADA.